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SHIPPING & RETURNS

Shipping & Returns

Orange Complex prides itself on being eco-friendly in it's day-to-day running of the business. With that in mind we do not offer next day delivery as this process leads to more delivery vehicles on the roads carrying less items than a delivery which has had time to fill it's load, at present this process has a negative impact on the planet. You can expect delivery to be in the region of 3-5 days. We will always strive to get your order to you as soon as possible within the limits of our eco principles. 

Should you be unsatisfied with your order, we are happy to refund or exchange items in accordance with the terms outlined as follows:

If your are not happy with your purchase please return the product[s] within 7 days of receiving delivery of said product[s]. We can then begin the process of issuing you a refund or credit note. The product[s] must be returned in their original and unused condition. 

Contact paul@orangecomplex.eu within the 7 day return period. Let us know your order number and whether you would like a refund or exchange. Customer are responsible for cost of returns except in the case that product is faulty. 

Find attached our RETURNS FORM.

Please read through the steps and remember to add a filled form with your return package.